Frequently Asked Questions
1. When mastering do you work with a stereo master file, or do you work with all of the separate tracks of the song?
We accept the following file formats:
Stereo: 16-bit, 24-bit and 32-bit preferably in 44.1KHz.
Multi-tracks: if you are bouncing your tracks in to sub groups we prefer 24-bit 441.KHz.
2. Can you work with wav. files for mastering?
We accept both wav. and aiff files.
3. Can the design files be sent to you via Internet?
Yes, you can upload your files online ( upload ).
4. If I have a rough idea of how the cd cover should look, do you also make suggestions and help with the design?
Yes, our designers will work with all the elements you provide, and we have a design idea form you can complete to help the designers better grasp what you are envisioning.
5. If I need to print more cd's in the future, can I send you the master copy and you print more cd's?
We save your master copy and artwork for future reorders, all you have to do is simply place an order and we are ready to start.
6. What is the difference between Offset & Silkscreen printing on-disc?
Silkscreen printing:
Silkscreening is most appropriate for up to 3-color printing - especially if the colors are PMS colors, and for solid ink coverage. With silkscreening, ink is applied to a screen and forced through the holes in a stencil to create an image on the surface of the disc. Silkscreen printing can include up to 5 single colors, for 4-color process (CMYK) we recommend Offset printing over Silkscreening.
Offset Printing:
Offset printing provides higher quality image at175 lines per inch (vs. 85-135 lines per inch for silkscreen). Offset printing applies 4 layers of ink CMYK (cyan, magenta, yellow, and black). The more lines per inch, the smoother and clearer the printing looks. Offset printing is ideal for intricate full-color designs, skin tones, and crisp text. It is the only choice for photo quality printing.
7. Do you return my master disc?
It's a standard practice in the industry to keep the master disc, mainly for reordering and for error check.
8. I need help with my account, do you have tech support?
Yes! 24/7 email support: support@abetdisc.com
9. How would I get the data to you?
Simply place your order and you will receive an email receipt with order ID# followed by an email with a prepaid FedEx bill attached for your master Disc and Artwork or you can upload your artwork ( upload )
10. How do I upload my music to you guys? The upload section says design only. What do I do?
Once your order has been processed you will receive a prepaid FedEx bill for your master Disc (CD or DVD)
11. How can I get my CD track names to show on my computer?
Click >> http://www.abetdisc.com/welcome/pages/cd-track-names.html
12. If I leave areas without color, will there be no ink on those bits and just the shiny silver disk?
When creating on-disc artwork, you must include a donut template file along with the regular full color file. The donut template file is used to show where the silver of the disc will be showing. Use 100% K to indicate white base on-disc. White will indicate silver.
click here to see sample of a donut in our useful design tips page.
13. How much is shipping?
All orders are subject to 10% over/under run, we don't charge for over-runs, we don't believe in charging you more if we produce more items than you order, there for we charge you shipping after your order is completed. You will receive an email with your total shipping coast and instructions to pay for your shipping, your paid invoice will include your tracking number and a link where you can track your package.
14. Can I get physical proofs?
Yes, we provide you with PDF proofs for free, printout proofs are optional, Epson Ultra Hi-Definition printed proof/hard copy proof, it is a 80%-85% match with the final printed product and it is sent through mail for the customer to approve before the job is printed.
15. Is there really a $20 coupon for registering?
Yes, once your request is processed your coupon is emailed to you with-in 24 hours Monday - Friday.
16. Do you really provide Barcode for free?
Yes, we provide you free barcode, a custom barcode for single-product use only, you register the barcode numbers with your retailer/distributor online or retail store. When your product is scanned at the register, the scanner reads the UPC number from the barcode, looks up your product's price and description in the retailer's database, and your sale is recorded.
17. Can you print DigiPaks using a brown card stock?
Yes, as a custom order with additional fee, or you could also have the paper-color as your background-color in your image with matte coating or UV, no extra coast.
18. I didn't see any mention of tray card printing in the shopping cart summary - I assume this price includes the tray card?
Yes
19. Does it include printing on Both sides of the tray card?
Yes
20. If so, is it full color on both sides?
Yes
21. If I encode CD-Text in my master disc (track names, IRSC codes, etc), can you assure me they will also appear in the finished discs?
100% yes, if your master disc is mastered professionally and burned with red book software.
22. Do you accept CDR masters (red book compliant of course)?
Yes
23. Can you accept artwork in PDF format? or Adobe InDesign?
Yes
24. I think I saw something about a $20 coupon for "registering" - is this right, and can I apply it to my order?
Yes
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"I have been a performer since 1965--with records in the Top Ten and a Grammy award, too. I've also composed music for many movies as well as performing on national TV shows such as "Tonight". Abet Disc has facilitated me in many ways: manufacturing 2 CDs of my music, as well as making excellent DVDs of my movie and TV work. I thoroughly recommend this company. I have had nothing but excellent quality work as well as extreme politeness and thoughtfulness." Ian Whitcomb |
As always, feel free to contact us with any questions.
Order support (order number is needed): support@abetdisc.com
General info/support (general media question, suggestions for the Web site): info@abetdisc.com |
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