Frequently Asked Questions

Now Available!

Two-Tier Pricing – High-Quality and Economical.

We have offered price-match for a very long time, and now we are offering quality-match as well.

High Quality vs Economical.

Duplication CD:
High Quality Using “A-Grade-Diamond” (True Silver) CD-R Media / Disc, the bottom side is silver, looks more-like Replicated-Disc, Higher-Quality, Offering Longer-Life, Greater-Compatibility with most-players, Unlike the Greenish-Economical option.

Replication CD:
High-Quality optical disc manufacturing throughout every process, Glass Mastering in real (1x) time for optimum-audio quality, Molding, Stamper, Plastic quality and amount used to create the disc.

High Resolution, using High-Quality Ink, Offering Longer Life, Great Colors, and Detail.

Paper Stock:
High-Quality Stock paper, Unlike the Economical thin/skinny option.



SHIPPING Standard (economical), UPS-Ground, Uninsured, 2-4 Work-days, Nationwide, Tracking # provided.
DELIVERY (Local LA), Next-Day or Choose Date-and-Time (subject to conditions, geographical exclusions, 1hr approximate delivery window).


ECONOMICAL (uninsured) Tracking # provided:
• UPS 2-day.
• USPS-Priority, 2 work-days.

INSURED (signature required) Tracking # provided:
• UPS Ground, 2-4 work-days.
• UPS 2-day.
• USPS Priority, 2 work-days.
• UPS Next-day, Air-Saver (afternoon delivery).
• UPS Next-day (morning delivery).




After receiving your artwork design file, we will email you pdf preview within 24-hours, if we find any problem with your file you will be notified by email within 24-hours.

ACCEPTED FILE FORMATS PDF, JPG (maximum quality), EPS, TIFF, PSD, AI, INDD – Color Mode: CMYK – Resolution: 300 DPI.

TIP Prior to uploading make sure your file is in CMYK color mode, Color Profile: U.S. Web Coated (SWOP) v2, 300dpi Resolution, print ready in our template, flatten layers to reduce file size, remove template layer before saving, or your order may be subject to delays.

NOTE Please upload files after placing your New-Order and receiving your order number, files uploaded without an active order number will be deleted, No need to re-upload files to-Reorder.


Master Free Shipping Upload

CD / DVD / USB Drive : Duplication, Replication, Audio Mastering and DVD Authoring orders, You may simply Send a Download-Link, Upload your Master-File, or Orders over $200 qualify for prepaid UPS mailing label, paid by Abet Disc, will be email to you, print the label, stick it, and drop off at any UPS location near you (send us a copy of your master, the disc will not be returned).


Barcode Free / Included

CD / DVD Duplication and Replication Orders.
Place an order for one of our replication or duplication packages and we will provide you with a certified barcode for free! that will allow you to register your release with soundscan, retailers and distributors.


Free Over-runs

We don’t charge You for over-runs!
CD / DVD, Duplication, Replication, and Printing Orders are subject to 10% over / under run, We don’t believe in charging you more if we produce more items than you order.


Production Time

CD/DVD & Printing Order Production time starts after receiving artwork approval and master disc, If you approve your artwork previews prior to 10:30 am our time then that day becomes day zero in the quoted days.

For example if you are ordering a project with a quoted production time of 5 days, and you we receive your approval on Monday morning at 10:00 am, then Monday becomes day zero. Tuesday is day one and so on. Your project will be completed on the fifth business day after day zero, in this case that would be the following Monday, 5 business days after day zero. Order will be processed and ready to be shipped from our plant on the following day.

NOTE: All production times quoted are estimates. We try our best to make these times but don’t always get it done. Please allow for this when placing your order. Actual shipping time begins after production is finished. Please allow plenty of time for the production of your project. We cannot be responsible for missed deadlines.


30 Day Price Match

We will beat or match any web-published North American pricing using configurations found in our price quote. (This policy excludes, non ISO-certified product). If you find a lower price, within 30 days of a purchase from Abet Disc, we’ll match it


Frequently Asked Questions

1. When mastering do you work with a stereo master file, or do you work with all of the separate tracks of the song?
We accept the following file formats: Stereo: 16-bit, 24-bit and 32-bit preferably in 44.1KHz. Multi-tracks: if you are bouncing your tracks in to sub groups we prefer 24-bit 441.KHz.

2. Can you work with wav. files for mastering?
We accept both wav and aiff files.

3. Can the design files be sent to you via Internet?
Yes, you can upload your files online Upload.

4. If I have a rough idea of how the cd cover should look, do you also make suggestions and help with the design?
Yes, our designers will work with all the elements you provide, and we have a design idea form you can complete to help the designers better grasp what you are envisioning.

5. If I need to print more cd’s in the future, can I send you the master copy and you print more cd’s?
We save your master copy and artwork for future reorders, all you have to do is simply place an order and we are ready to start.

6. What is the difference between Offset & Silkscreen printing on-disc?

Silkscreen printing:
Silkscreen is most appropriate for up to 3-color printing – especially if the colors are PMS colors, and for solid ink coverage. With silk-screening, ink is applied to a screen and forced through the holes in a stencil to create an image on the surface of the disc. Silkscreen printing can include up to 5 single colors, for 4-color process (CMYK) we recommend Offset printing over Silkscreen.

Offset Printing:
Offset printing provides higher quality image at175 lines per inch (vs. 85-135 lines per inch for silkscreen). Offset printing applies 4 layers of ink CMYK (cyan, magenta, yellow, and black). The more lines per inch, the smoother and clearer the printing looks. Offset printing is ideal for intricate full-color designs, skin tones, and crisp text. It is the only choice for photo quality printing.

7. Do you return my master disc?
It’s a standard practice in the industry to keep the master disc, mainly for reordering and for error check.

8. I need help with my account, do you have tech support?
Yes! 24/7 you may email your support team at: Support [at]

9. How would I get the data to you?
Simply place your order and you will receive an email receipt with order ID,
• Upload/Send -You may upload Artwork and Master.
• FREE UPS Label – (Orders over $200) A prepaid UPS ground mailing label, paid by Abet Disc, will be emailed to you.

10. How do I upload my music to you guys? The upload section says design only. What do I do?
Once your order has been processed you will receive a prepaid UPS label for your master Disc (CD or DVD)

11. How can I get my CD track names to show on my computer?
CD Track Names

12. If I leave areas without color, will there be no ink on those bits and just the shiny silver disk?
If you are looking to have some parts of the disc silver background and some parts with white base printed, you need to provide a separate file for the white base.
More design Info

13. Do you really provide Barcode for free?
Yes, we provide you free barcode, a custom barcode for single-product use only, you register the barcode numbers with your retailer/distributor online or retail store. When your product is scanned at the register, the scanner reads the number from the barcode, looks up your product’s price and description in the retailer’s database, and your sale is recorded.

14. Can you print DigiPaks using a brown card stock?
Yes, as a custom order with additional fee, or you could also have the paper-color as your background-color in your image with matte or no-coating.

15. Can I pickup my order to save on Shipping/Delivery?
Yes, According to the recent Credit Card Processor’s (PayPal) Policy update, Orders paid by Credit Card have to be shipped or delivered (signature is required for proof of delivery), pickup is only available for orders paid with check.

16. What is the disc-media quality difference, Replication vs Duplication?
Unlike Replicated discs, Duplicated discs “CD-R / DVD-R” are very easy to scratch, but only deep/heavy scratches can effect playability. It is very important to take great care, you can clean the bottom of the disc with a soft cleaning damp cloth.

Let us know if you have any questions

Ask A Question (question are answered in the order received).


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